Returns & Cancellations

Because every order is sourced internationally on your behalf, we do not offer a discretionary or goodwill return policy. Every Customer is entitled to exactly the cancellation rights described below, which are set by the Israeli Consumer Protection Law, 5741-1981 ("CP Law") and its regulations — no more, no less.

1. Your 14-Day Cancellation Right

Under Section 14G of the CP Law, you may cancel your order within fourteen (14) days of the date you receive the product, or the date you receive the transaction confirmation document, whichever is later.

2. How to Cancel

The fastest way is to request it yourself: if you have an account, open your orders and use the cancel or return request on the order in question. No account? Look your order up at Track your order and request it from there.

Prefer email? Send a cancellation notice to luxury_braands@icloud.com, including:

• Your full name
• Your Israeli ID number or passport number
• Your order number

Because your item is purchased from the designer's stock abroad specifically for your order, we appreciate cancellation requests as early as possible — ideally before the item has shipped — so that the process is quick and simple for both of us.

3. Cancellation Fee

Where you cancel a completed order, we are entitled under Section 14H(a) of the CP Law to deduct a cancellation fee of up to 5% of the order price or ₪100, whichever is lower.

4. Refunds

Once your cancellation is confirmed, we will refund you within fourteen (14) days, using the same payment method you originally used. If the product has already been delivered to you, you must return it in its original condition, with all tags and packaging intact, at your own expense (unless the item is defective or not as described).

5. Faulty, Defective, or Not-as-Described Items

If your item arrives damaged, defective, or materially different from how it was described on the Website, this is treated separately from a change-of-mind cancellation, and you get more protection, not less:

• No cancellation fee applies.
• You are entitled to a full refund or a replacement, at our expense.
• Return shipping is covered by us — it does not come out of your pocket.

This is on top of, not instead of, the statutory warranty rights that already cover every product we sell under the Sale of Goods Law, 5728-1968, described in Section 11 of our Terms & Conditions. It does not extend to damage from normal wear and tear or improper care.

Let us know as soon as you spot the problem — email luxury_braands@icloud.com with your order number and a photo of the issue, and we will confirm the refund or replacement and send you instructions for the (free) return.

6. Exceptions to the Right of Cancellation

In accordance with Section 14G(d) of the CP Law and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, the right of cancellation does not apply to:

• Items that have been worn, washed, altered, or damaged
• Items whose seal or packaging has been opened where the opening prevents resale (for example, intimate apparel, swimwear, and earrings)
• Items that were custom-made or personalized to your specifications

7. Extended Cancellation Window (Section 14G1)

If you are a person with a disability, a senior citizen (65 or older), or a new immigrant (within five years of Aliyah), and the negotiation or transaction included a telephone conversation, you may cancel within four (4) months of receiving the product or the transaction confirmation, whichever is later.

8. Questions

If anything above is unclear, or you would like help before deciding whether to cancel, email us at luxury_braands@icloud.com. See also our Shipping and FAQ pages.